* - Delays may occur on the following UK postcodes: AB30-56, BT1-94, D25-49, GY1-9, HS1-9, IM1-9, IV3-63, JE1-4, KA27-28, KW1-17, PA28-88, PH30-50 and ZE1-3.
** - International postage prices vary
Non Delivery of Items
If your item does not reach you within the estimated delivery times please email us at firstname.lastname@example.org and we will reply as soon as possible.
Please note if the courier experiences delays etc or major incidents on the road this is out of our hands, however they will attempt delivery again the next day. If you are not available to take a delivery you can directly rearrange delivery with the courier or they will automatically reattempt the next day.
If the parcel remains undelivered a redelivery charge will apply if you are not in for delivery attempts or do not rearrange delivery with either of the couriers. We are not responsible when inaccurate delivery information has been supplied to us or any missing information.
It is important we are supplied with accurate information, we cannot be held responsible for failed delivery attempts if the information supplied is inaccurate. Redelivery charge will apply if you would like us to attempt delivery again.
Please note if you choose to leave safe with a neighbour or in a safe place you do so at your own risk, we cannot be held responsible for missing items in this instance.
*Extended Christmas returns * Any orders placed from 10th December -31st December 2018 can return within 28 days*
You can return any item within 14 days of receiving it for a refund if you are not completely satisfied with your purchase (excludes delivery charge)
Unfortunately we cannot accept return items for a refund which are sent back after 14 days or which are not in resalable condition. Please be careful when trying on your garments, we cannot refund items that are soiled or stained with makeup etc or return with a strong odour.
How do I return an item?
You can find all the information within your parcel to make a hassle free returns. Please fill in the details on the reverse of your invoice. If you have lost your invoice please enclose a note with your return parcel including your name and order number. The address details to return are on the reverse of your invoice. Return postage is covered by the buyer.
If there is an issue with your order please contact our Customer Care team as soon as possible. We recommend you send your parcels back via a recorded and tracked service as we cannot be held responsible for any lost or damaged items.
Please allow up to 14 working days for us to process your return and refund. Depending on your payment method your refund may take 3-5 working days to show in your bank account.
We will post one exchange for you free of cost, please note this is to UK addresses only. After this there will be an additional charge of £3.95
If your item is damaged, defective or not as ordered we will exchange or refund the item for you, the item should be returned within 14 days of delivery. If the item is deemed faulty or the wrong item is shipped we will refund your postage cost of up to £6.00 in this instance only for UK; £10 for Ireland and Rest of the World. We reserve the right to limit refunds to in-store credit at our discretion
Regardless of the presence of original tags and whether the item was worn or not, refunds will not be issued for items that we determine cannot be resold. We may make such a determination based on a variety of factors including, but not limited to, the appearance, smell, and/or general condition of the item when it is returned to us