Cookies and Privacy Policy

 

COOKIES POLICY

PLEASE READ THESE TERMS CAREFULLY AS THEY APPLY TO YOUR USE OF OUR WEBSITE

This policy was last updated: 27th December 2018

This website uses cookies to track users’ interactions on the website and improve functionality.

ABOUT US

Little Wings Factory is an online retailer offering vintage style fashion, operating as a trading company of Syj Enterprises Limited. Where we manage personal data, we identify as a Data Controller and recognise and act on our obligations under applicable data protection laws. We are registered with the Information Commissioner’s Office (ICO) reference number ZA483438.

We can be contacted by         Email:  care@littlewingsfactory.com

Post:   

Little Wings Factory

Unit 12 Hyde Point

Dunkirk Lane

Hyde

SK14 4NL

The person responsible for data protection matters is Sameena Yasmin Khan.

WHAT ARE COOKIES?

Cookies are small files saved to the user’s computer hard drive that track, save and store information about the user’s interactions and usage of the website. This enables the website to tailor a user’s experience when navigating the web pages.

There are different types of cookie which perform differing functions: session cookies may be used to validate your access to different parts of the website and persistent cookies are those which remain on a user’s between browsing sessions. Persistent cookies are activated each time you visit the website that created that particular cookie.

Cookies may also be classified as follows:

  • Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
  • Statistics cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
  • Marketing cookies are used to track visitors across websites. The intention is to display adverts that are relevant and engaging for the individual user.
  • Some cookies may currently be unclassified.

DISABLING COOKIES

If you are uncomfortable with the use of cookies, you can disable cookies on your device by changing the settings in the preferences or options menu in your browser.  You can set your browser to reject or block cookies or to tell you when a website tries to put a cookie on your device. You can also delete any cookies that are already stored on your device.  However, please be aware that if you do delete and block all cookies from our website, parts of the site may not fully function.

HOW WE USE COOKIES

Little Wings Factory will use a cookie control system that allows the user on their first visit to the website to choose which type of cookies to allow on their computer or device. This complies with UK law which requires that explicit consent is given by users before reading files are left, or applied, on a user’s computer or device, except those as necessary for the operation of the website.

COOKIES WE USE

The Cookies we use are shown in this table below:

COOKIE

TYPE

PROVIDER

USE

RETENTION PERIOD

NECESSARY

_cfduid

HTTP

backinstock.org

Used by the content network, Cloudflare, to identify trusted web traffic.

1 year

cart_sig

HTTP

littlewingsfactory.com

The cookie is necessary for the secure checkout and payment function on the website. This function is provided by shopify.com.

13 days

cookietest

HTTP

littlewingsfactory.com

This cookie is used to determine if the visitor has accepted the cookie consent box.

Session

secure_customer_sig

HTTP

littlewingsfactory.com

This cookie is used to store customer credentials securely when processing a purchase on the website - the cookie is essential in making a secure online transaction

20 years

shopify_pay_redirect

HTTP

littlewingsfactory.com

The cookie is necessary for the secure checkout and payment function on the website. This function is provided by shopify.com.

1 day

storefront/page

Pixel

v.shopify.com

Necessary for the shopping cart functionality on the website to remember the chosen products - This also allows the website to promote related products to the visitor, based on the content of the shopping cart.

Session

storefront/session-attribution

Pixel

v.shopify.com

Necessary for the shopping cart functionality on the website to remember the chosen products - This also allows the website to promote related products to the visitor, based on the content of the shopping cart.

Session

storefront/track

Pixel

v.shopify.com

Necessary for the shopping cart functionality on the website to remember the chosen products - This also allows the website to promote related products to the visitor, based on the content of the shopping cart.

Session

STATISTICS

_ga

HTTP

littlewingsfactory.com

Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

2 years

_gat

HTTP

littlewingsfactory.com

Used by Google Analytics to throttle request rate.

1 day

_gid

HTTP

littlewingsfactory.com

Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

1 day

collect

Pixel

google-analytics.com

Used to send data to Google Analytics about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels.

Session

history.store

HTML

littlewingsfactory.com

Contains a visitor ID - This is used to track visitors' navigation and interaction on the website for internal website-optimization.

Session

MARKETING

_fbp

HTTP

littlewingsfactory.com

Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.

1 day

_landing_page

HTTP

littlewingsfactory.com

Stores visitors' navigation by registering landing pages - This allows the website to present relevant products and/or measure their advertisement efficiency on other websites.

13 days

_orig_referrer

HTTP

littlewingsfactory.com

This cookie is used to collect information on a visitor. This information will become an ID string with information on a specific visitor – ID information strings can be used to target groups with similar preferences or can be used by third-party domains or ad-exchanges.

13 days

_s

HTTP

littlewingsfactory.com

Collects data on visitors' behaviour and interaction - This is used to optimize the website and make adverts on the website more relevant.

1 day

_shopify_fs

HTTP

littlewingsfactory.com

Collects data on visitors' behaviour and interaction - This is used to optimize the website and make adverts on the website more relevant.

2 years

_shopify_s

HTTP

littlewingsfactory.com

Collects data on visitors' behaviour and interaction - This is used to optimize the website and make adverts on the website more relevant.

1 day

_shopify_sa_p

HTTP

littlewingsfactory.com

Collects data on visitors' behaviour and interaction - This is used to make advertisement on the website more relevant. The cookie also allows the website to detect any referrals from other websites.

1 day

_shopify_sa_t

HTTP

littlewingsfactory.com

Collects data on visitors' behaviour and interaction - This is used to make advertisement on the website more relevant. The cookie also allows the website to detect any referrals from other websites.

1 day

_shopify_y

HTTP

littlewingsfactory.com

Cookie purpose description: Collects data on visitors' behaviour and interaction - This is used to optimize the website and make adverts on the website more relevant.

2 years

_y

HTTP

littlewingsfactory.com

Collects data on visitors' behaviour and interaction - This is used to optimize the website and make adverts on the website more relevant.

2 years

ads/ga-audiences

Pixel

google.com

Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor 's online behaviour across websites.

Session

fr

HTTP

facebook.com

Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.

3 months

tr

Pixel

facebook.com

Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.

Session

UNCLASSIFIED

currency

HTTP

littlewingsfactory.com

Unclassified

1 year

popup-cookie

HTTP

littlewingsfactory.com

Unclassified

6 days

sec-banner

HTTP

littlewingsfactory.com

Unclassified

1 year

ANALYTICS

Little Wings Factory uses tracking software provided by Google Analytics to monitor users and to better understand how our website is used. The software will save a cookie to a user’s hard drive in order to track and monitor engagement with the website. The cookie will not store, save or collect personal information.

For details of how Google uses Cookies and their use of data, you should refer to Google’s Privacy Policy at http://www.google.com/privacy.html. Users may opt-out from having their data collected by disabling the tracking.

CONSENT

If you accept the use of Cookies on this website, you consent to the processing of data about you by us and any third parties as identified above in accordance with this Cookie Policy and our Privacy Policy. You have the right to withdraw your consent at any time by emailing us at care@littlewingsfactory.com

FURTHER INFORMATION

For further information and guidelines on the processing and handling of data, you can refer to the UK supervisory authority on data protection, the Information Commissioner’s Office (ICO) at www.ico.org.uk

 

Information is also available at www.ec.europa.eu/ipg/basics/legal/cookies/index_en.html.

 

Copyright © 2018 Little Wings Factory Limited | Cookies Policy

 

PRIVACY POLICY

PLEASE READ THESE TERMS CAREFULLY AS THEY APPLY TO YOUR USE OF OUR WEBSITE

This policy was last updated: 27th December 2018

ABOUT THIS POLICY

These terms and conditions represent a legally binding contract between Little Wings Factory (“Little Wings Factory”) and you (the “Client” or “you”) and shall apply to all purchases from Little Wings Factory.

Little Wings Factory understands that your privacy is important to you and that you care about how your personal data is used and shared online. This privacy policy sets out how Little Wings Factory collects and processes your personal data. 

We will take all reasonable steps to ensure that personal information is safeguarded and kept in accordance with the law. We take additional measures when holding the data, including sensitive data, of those under 16 years of age.

Little Wings Factory may change this policy from time to time and without notification.

WHO WE ARE

Little Wings Factory is the trading name of SYJ Enterprises Limited, registered number 09199686. We are an online retailer offering vintage style fashion, owned and run by Sameena Yasmin Khan. Our address for correspondence is Little Wings Factory, Unit 12 Hyde Point, Dunkirk Lane, Hyde SK12 4NL. We are registered with the Information Commissioner’s Office (ICO) for data protection reference number ZA4833438.

OUR ROLE AS A DATA CONTROLLER

Where we manage personal data, we identify as a Data Controller and recognise and act on our obligations under applicable data protection law. For any issues relating to data protection the person responsible is Sameena Yasmin Khan.

COMPLAINTS

If you have any concerns about how we handle your data, you can contact the Data Controller by email to care@littlewingsfactory.com or you can formally raise a complaint to the ICO directly on 0303 123 1113, or see the options for reporting issues at https://ico.org.uk/concerns/

WHAT PERSONAL DATA DO WE COLLECT?

Information that you provide to us is retained and processed in accordance with UK data protection legislation. This includes data given to us from the following interactions:

Emails: We retain copies of emails that you send to us on our servers. Your personal information will be held by us in accordance with this Privacy Policy and will be on the basis of being legitimate to our business interests.

Phone calls: Phone calls to us may be recorded and any data relating to the call may be retained by us. The data will be held on the basis of being for our legitimate business needs or in order to fulfil our contractual obligations if you are a client of ours.

Online forms: We may collect your first and last name and phone number as well as your message, so that we can contact you and provide details of our services to you and deal with general company enquiries. Data is held on the grounds of being legitimate to our business interests.

Newsletter: We email our subscribers with newsletters and offers frequently on the basis of consent. If you wish to deregister from our mailings you can contact us by email to care@littlewingsfactory.com

We may also email purchasers of our products where it is reasonable to do so and on the basis of being legitimate to our business.

Social media: We manage social media accounts on Facebook, Instagram and Pinterest. We do not store any identifying information obtained through social media channels. However, you should refer to the Privacy Policies of these channels to understand how they treat your data in relation to linking to our site.

Facebook:       https://www.facebook.com/privacy/explanation

Instagram:       https://help.instagram.com/519522125107875

Pinterest:        https://policy.pinterest.com/en/privacy-policy

If you send us a direct message via Facebook Messenger or Instagram Direct Messages, the details may be retained by us as relevant to any ongoing contract or to further our legitimate business interests or as required for legal purposes. The third-party provider may also retain details in accordance with their Privacy Policy.

Chatbot interface: Any details may you provide in using the online chat service may be retained by us as relevant to any ongoing contract or to further our legitimate business interests or as required for legal purposes. The third-party provider may also retain details in accordance with their Privacy Policy.

CHILDREN

The Little Wings Factory website is not marketed at those under 18 years old and personally identifiable information will not knowingly be processed by us. We will take appropriate steps to delete any personal data of individuals less than 16 years of age that has been collected on our website upon learning of the existence of such data.

INFORMATION WE GET FROM OTHER SOURCES

From time to time, we may need to obtain information from third parties about you. This will only apply where it is necessary to provide our services and as permitted by law. 

How do we use your data?

We may use the information we collect from you in the following ways:

  • To administer and improve our website;
  • To allow us to respond to communications sent to us;
  • To process payments and transactions in relation to our services;
  • To send notifications or information you have requested from us;
  • To provide third parties with statistical information about our users;
  • To ask for review or testimonials using a third-party provider;
  • To deal with enquiries and complaints made by or about you relating to the website.

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use.

SHARING INFORMATION

Disclosure

We only share your data on the basis of your consent, as contractually agreed with you or as provided in this Privacy Policy.

We may disclose your personal information if we are required to do so by law, in connection with any legal proceedings, and in order to establish, exercise or defend our legal rights, or if otherwise legally permitted.

Data Processors

We may use Data Processors who act on our instruction in relation to the management of your data and they must adhere to all data protection laws and regulations. We will ensure that any Data Processors used only operate on our written instructions and comply with their obligations under the GDPR. You will be informed of any other Data Controllers who have access to your data and who may determine processing activities separately to us, or as a Joint Data Controller. 

External links

Users of the website are advised to adopt a policy of caution before clicking on any external web links. Clicking an external link will take the user away from our website. Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s terms and conditions. We cannot guarantee or verify the contents of any externally linked website and users click on external links at their own risk. Little Wings Factory and its owners cannot be held liable for any damages, or the consequences of visiting any external links.

Social media platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are subject to our terms and conditions as well as the privacy policies of each social media platform respectively. Users are advised to use social media platforms wisely and communicate and/or engage with them with due care and caution in regard to their own privacy and personal details.

Little Wings Factory may use social sharing buttons to share web content directly from web pages to the social media platform in question. Users are advised that before using such social sharing buttons, that they do so at their own discretion, and should consider that the social media platform may track and save requests to share a web page, through the users’ social media platform account.

Payment processing

Payment for products purchased online from Little Wings Factory are processed through Shopify and uses PayPal. Payments can also be made directly over the phone with us. No personal data is held by Little Wings Factory in relation to payments. We do not share financial details with 3rd parties other than those authorised to process payments on our behalf.

You can refer to the Privacy Policy for Shopify here: https://www.shopify.com/legal/privacy

Reviews

You may be asked to give a review of us via reviews.co.uk. Your user name will be shown on the website. For further information on the use of data by this third party you should refer to: https://www.reviews.co.uk/front/user-privacy-policy

DATA RETENTION

We keep your personal information in accordance with our Data Retention Policy which reflects our needs to provide services to you as contracted and also as required to meet legal, statutory and regulatory obligations. The need to hold information is regularly reviewed and data will be disposed of when no longer required.

DATA SECURITY

Your personal data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.

We take appropriate steps to ensure a safe processing of personal data, however, we cannot guarantee the security of data transmitted through our website or by email.  Any transmission is at your own risk.

DATA STORAGE

Our website is hosted on Shopify and any information that you supply to us may be stored and processed by their servers. Shopify is compliant with the EU-US Privacy Shield and will only transfer your data in accordance with the relevant data protection laws. You can refer to the Privacy Policy for Shopify at https://www.shopify.com/legal/privacy

Rights of Data Subjects 

Little Wings Factory recognises a data subjects rights and will uphold these in accordance with data protection laws. You are entitled to see the information held about you and you may ask us about any of the following:

Subject access requests

Data subjects (i.e. individuals) have the right to access personal data that is held by submitting a subject access request (SAR) to Little Wings Factory. We will endeavour to respond quickly to any such requests, which legally require us to respond within one month of receiving the request and necessary information. A subject access request can be made by emailing us care@littlewingsfactory.com

Right to rectification

Data subjects have the right to request that we amend or change personal information that is inaccurate or incorrect.

Right to erasure

Data subjects have the right to ask us to delete personal information from our systems without giving any reason and at any time. We will act on any such request without delay.

Right to restrict processing

Data subjects have the right to rectification or erasure of personal data in the following circumstances:

  • Personal data is not accurate;
  • The processing of data is unlawful - data subjects may request that processing is restricted;
  • Data is required to exercise legal rights or defend legal claims;
  • Data is unlawful but there may be lawful grounds for processing, which override this right.

Right to data portability

Data subjects have the right to request the transfer of their data to different service providers.

Right to object

Data subjects have the right to object to the processing of data at any time based on their particular situation. This includes objecting to profiling unless it is in the ‘public interest’ or exercised lawfully by an official authority. We will only process data under lawful grounds.

Right not to be subject to decisions based on automated processing

We do not use any automated processing that results in any automated decision based on a data subject’s personal information.

Using your rights

If you wish to invoke any of these rights, you should contact the person responsible for data protection by emailing us at care@littlewingsfactory.com

Data Breaches

We will report any unlawful breach of data as required by the GDPR within 72 hours of the breach occurring, if it is considered that there is an actual, or possibility, that data within our control including the control of our data processors, has been compromised. If the breach is classified as ‘high risk’ we will notify all data subjects concerned using an appropriate means of communication. We will report any relevant breaches to the ICO, see below.

Legal Information

No Waiver

No failure or delay by us in exercising any of our rights in accordance with this Privacy Policy or our terms and conditions shall be deemed to be a waiver of that right, and no waiver of a breach of any provision of the Agreement shall be deemed to be a waiver of any subsequent breach of the same or any other provision.

Severance

If one or more of the provisions of this Privacy Policy or our terms and conditions is found to be unlawful, invalid or otherwise unenforceable, those provision(s) shall be deemed severed from the remainder of these terms and conditions and shall remain enforceable.

Third Party Rights

The terms of this Privacy Policy shall not confer rights on any third parties and accordingly the Contracts (Rights of Third Parties) Act shall not apply.

Jurisdiction and Governing Law

The terms of this Privacy Policy and all disputes, whether contractual or otherwise, arising out of or in connection with the policy are governed by and shall be construed in accordance with the laws of England and Wales and each party submits to the exclusive jurisdiction of the English courts.

 

Copyright © 2018 Little Wings Factory