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Terms and Conditions

Terms and Conditions



Ordering

Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur Little Wings Factory cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.

Delivery and Returns

Your order will be fulfilled according to the time specified in the Shipping & Delivery policy. If no date is specified then within 30 days of dispatch confirmation.


We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. Little Wings Factory will not be held responsible for items lost or damaged in transit.

All shipping back to Little Wings Factory is paid for by the customer. We are unable to refund you postal fees.

Any product returned found not to be defective can be refunded within the time stated in the Returns policy. Goods found to be tampered with by the customer will not be replaced but returned at the customers expense. 

If you are returning items for exchange please be aware that a second charge may apply. 

Non-Returnable 

For reasons of hygiene , refunds/exchanges are not available for earrings or hair accessories (this does not apply to faulty goods – faulty products will be exchanged like for like)


Incorrect/Damaged Goods

We try very hard to ensure that you receive your order in pristine condition. In the unlikely event that the product arrives damaged or faulty, please contact Little Wings Factory immediately no later than within 7 days of delivery.   Any damaged goods reported later than this time will not be accepted. Once we have confirmed receipt of faulty or damaged goods a replacement or refund will be arranged for you.

Delivery service

We try to make the delivery process as simple as possible and our able to send your order either you home or to your place of work.

Delivery times are calculated in working days Monday to Friday.

We aim to deliver within 3-5 working days for UK Mainland deliveries  but sometimes due to high order volume certain in sales periods please allow 7 days before contacting us. We will attempt to email you if we become aware of an unexpected delay. 

All small orders are sent out via royal mail 1st packets post service, or it will be sent out via Courier service, which will need a signature, if you are not present a card will be left to advise you of redelivery attempt dates.

Each item will be attempted to be delivered twice. Failed deliveries after this can be delivered at an extra cost to you.

Cancellations
If you wish to cancel an order please contact us as soon as possible by email at info@littlewingsfactory.com.  We cannot be held responsible for orders that have already been dispatched. We will confirm by email if cancellation has been accepted prior to dispatch and process your refund within 7-10 working days.


Privacy Notice

This policy covers all users who register to use the website. It is not necessary to purchase anything in order to gain access to the searching facilities of the site.

Security

We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. Little Wings Factory  uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including ‘firewalls’ and secure socket layers. 

During the payment process, we ask for personal information that both identifies you and enables us to communicate with you. 

We will use the information you provide only for the following purposes.

* To send you newsletters and details of offers and promotions in which we believe you will be interested. 
* To improve the content design and layout of the website. 
* To understand the interest and buying behavior of our registered users
* To perform other such general marketing and promotional focused on our products and activities. 

Conditions Of Use

Little Wings Factory and its affiliates provide their services to you subject to the following conditions. If you visit our shop at Little Wings Factory you accept these conditions. Please read them carefully, Little Wings Factory controls and operates this site from its offices within the UK. The laws of England and Wales govern claims relating to including the use of, this site and materials contained. 

If you choose to access from another country you do so on your own initiave and are responsible for compliance with applicable local lands. 



License and Site Access

Little Wings Factory grants you a limited license to access and make personal use of this site. This license doses not include any resale’s of commercial use of this site or its contents any collection and use of any products any collection and use of any product listings descriptions or prices any derivative use of this site or its contents, any downloading or copying of account information. For the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools.

This site may not be reproduced duplicated copied sold – resold or otherwise exploited for any commercial exploited .

Product Descriptions

Little Wings Factory and its affiliates attempt to be as accurate as possible however we do not warrant that product descriptions or other content is accurate complete reliable, or error free.

From time to time there may be information on Little Wings Factory that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.

We reserve the right to correct any errors inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order) We apologies for any inconvenience this may cause you. 

We are under no liability whatsoever for any loss or damage whether direct or indirect resulting from the supply of goods.  We shall be under no liability whatsoever for the quality and purpose of goods supplied to the buyer or to a third party.

Prices

Prices and availability of items are subject to change without notice the prices advertised on this site are for orders placed and include VAT, delivery charge is added at the checkout.

Please review our other policies posted on this site.

For enquiries please contact us on info@littlewingsfactory.com